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Fire & Water - Cleanup & Restoration

SERVPRO and Customer Service

9/13/2019 (Permalink)

hand written letter from satisfied customer-wording of praise on techs and workmanship Customer Feedback on Services

SERVPRO and Customer Service

Our Vision Statement is to be the most reliable and consistent restoration company in North Alabama.  Being reliable to our customers is letting them know we are available 24/7 for an emergency loss to property.  Our customer is the most important part of our business.  They are the purpose of our work and they are doing us a favor by giving us the opportunity to service them

Customers of SERVPRO are what drive our employee’s actions.  We are here to take care of their needs by providing and delivering professional, helpful, high quality service.  This service starts at the beginning of the customers needs and extends even after the customer’s requirements are met. 

Our Mission Statement at SERVPRO is To Maintain a Team of honest and reliable people who serve our community by exceeding expectations while helping them recover from losses to their property.  Our team of technicians are highly trained and managed by an exceptional team of Management. They are required to attend weekly meetings to ensure workmanship and proper procedures and are WRT Certified through the IICRC. 

The key aspects our customers will experience with SERVPRO are:

The key aspects our customers will see from SERVPRO are:

1.     Managed Commitments

2.     Communication

3.     Start things and Complete them

4.     Being Truthful

5.     True to Our Values

During the event of an unfortunate property loss, call upon SERVPRO and know that our commitment is to you and your property.  Let our team of trained technicians take the worry out of your hands by delivering professional and high quality service.  Your home is a large investment and restoring it back is our job. Be assured that we are going to be reliable and consistent.

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