Recent Water Damage Posts


7/5/2022 (Permalink)

Efflorescence on basement wall Recognizing Water Damage to Basement Walls

Water damage to a basement can reveal itself in different ways.  One way is by the presence of Efflorescence.  This consist of a white chalky stain that forms around the wet or damp area.  When water evaporates it leaves behind minerals causing the white chalky stains.  Efflorescence can occur in cracks, along the wall and floors.  If the water source remains available, the Efflorescence will continue to go.  If left untreated it will begin lifting and damaging the concrete coating.  It is not harmful and can be cleaned easily. 

If your basement is showing signs of water damage call your local SERVPRO for water mitigation.  SERVPRO of The Quad Cities professionals have the advanced training and equipment needed to clean or restore your home.  Start you mitigation before further damage occurs.  We are close by and ready to respond immediately when you need cleaning or restoration services.

5 Causes of Water Damage

6/7/2022 (Permalink)

broken pipe with leak Water Damage a Problem? Call your local SERVPRO!

When you have water damage to your home, SERVPRO® will respond quickly to prevent further damage and begin the water repair and restoration process. Our professionals will help you understand the severity of the damage so you’re able to make the best decisions for the restoration of your home.
The top 5 water damages come from:
Apliances and equipment - Any appliance that uses tubes, gaskets filters or pipes can lead to a potential leak.
Pipes and drains - plumbing systems are susceptible to damage from clogs and broken pipes.
Roofing - take safety measures to ensure your roof has no leaks or deterioration. Water damage can come from poor drainage.
Sprinkler Systems - Ensure that your sprinkler system is working properly and has no signs of damage.
Natural Disasters - With Mother Nature comes flash flooding. Make sure to have safety measures in place.
If you have experienced water damage call your local SERVPRO of the Quad Cities. Immediate action is needed to mitigate the damage to prevent further damage. Our experts are avalabe 24/7 for your needs.
We have more than 50 years of experience in repair and restoration so you can trust us to help you develop a water damage restoration plan to help ensure your home is clean, dry, and restored to its pre-damaged condition.

Basement Flooding

1/21/2022 (Permalink)

basement, Flooding waters, brick wall Flooded Basement? Call your local SERVPRO!

Immediate action is crucial when dealing with flooded basements. SERVPRO of the Quad Cities is locally owned and located here in the Shoals Area. We service your emergency needs 24/7 with highly trained technicians. Water damage to a basement can be caused by persistent rain fall, a broken pipe, or a faulty sump pump. 

When you have flooding in the basement from a pipe that has burst, shut off water to the basement.  During a storm with heavy rain, it is not so easy to turn off the source. You will need to wait until the storm is over to start mitigation. Depending on the amount of water a sump pump or a pool pump can be used to extract water.

There are several warning signs of basement flooding that can be seen.  When there are visible water stains on the flooring or walls there has been previous flooding. If there has already been flooding the chances of a reoccurrence is great. Foundation cracks can be a sign of flooding as well.

Flooding can lead to access moisture causing cracks to form. The moisture can also cause wood and supports to rot. This can compromise the structure of your home.

Taking precautionary measures to prevent basement flooding can help eliminate the water accumulating and save on costly repairs. Having gutters and downspouts installed or kept cleaned out if already installed.  Have a sump pump that has been well maintained and in good working condition. Window well covers are an option as well.

Mother Nature can cause havoc on our residence resulting in extreme expenses and structural damage.  The sooner your water damage is addressed the sooner your home will be back in living condition.  We work on emergency and non-emergency mitigation claims 24/7. If your basement has flooding, call your local SERVPRO of the Quad Cities.  Our experienced and trained technicians will work with you as our customer to ensure 100% satisfaction with your mitigation needs.

Preventing Frozen Pipes

12/9/2021 (Permalink)

frozen lake, wording, The only thing you want frozen is the lake and not your pipes Prepare you pipes for the wintery weather.

Freezing weather is upon us and the risk of freezing and bursting pipes is unfortunately a part of cold weather. Pipes bursting are one of the most common causes of water damage to property costing homeowners thousands of dollars. The most common areas of pipes freezing, or bursting are in the basements, attics, and garages. These areas are unheated and lacking insulation. You will need to be prepared for interior pipes in the cabinets or exterior walls to freeze as well.

Using pipe insulation prior to freezing weather can help avoid the possibility of pipes bursting. This step will avoid extra costs, loss of contents and having to file a claim on your insurance. Some ways to help with prevent frozen pipes are keeping the doors to your garage closed is water supply lines are located there. You can open the kitchen and bathroom cabinet doors to allow heat in. Try keeping your thermostat set on the same temperature instead of adjusting. A considerable number of people travel during the winter months and should leave their heat on in the home at a temperature of no lower than 58 degrees F.

If you plan to prepare for the winter months earlier in the season this can be accomplished by adding insulation to the attic, basements, and your crawl space. The insulation will help maintain a higher temperature. To keep heat in the home be sure to prevent drafts by sealing cracks and openings around the windows.

An emergency can happen at any time and SERVPRO of the Quad Cities is your local emergency response team. We are ready to assist with your emergency 24/7. We provide excellent customer service, and our technicians are highly trained to give you the expert service you are expecting.

Water Damage from a Leaking Roof

10/19/2021 (Permalink)

Roof, damaged shingles Roof Damage that can lead to Water Damage.

It is important to determine if you have a water leak from your roof.  A leaking roof can lead to water damage to your ceiling or your attic.  Looking for any residue on contents or material can narrow down where the leak is coming from.  If you notice that your ceiling is beginning to have cracks or sagging, there may be damage from the roof leaking.  Once the leak has been determined, call our SERVPRO of the Quad Cities to help you determine what your next step of defense is to eliminate any further damage. 

There are many causes that lead to a roof leak and water damage.  The most common are listed below:

                Cracked Chimney

                Broken Shingles

                Gutters are clogged

                Loss of granulation on the shingles

                Cracked Flashing

Not only can exterior damage cause a roof leak, but interior damage can lead to the same damage.  Some common interior causes are listed below:

                Condensation in the attic

                Mold growth in the attic

                Leaking skylights

                Rotting wood

Preventing roof leaks can be done by proper maintenance.  Checking the exterior of your home for hazards, wear and tear, missing shingles and corrosion can help with water damage prevention.  Check the surrounding areas for tree limbs, debris, buildup of leaves, and gutters that may need cleaned.  These are all things that can lead to roof damage and then water damage.  When shingles have holes, the wind can blow the rain in through them.  If the hole is big enough the rain can go into the attic.  During your routine maintenance check, be sure to look for any holes of missing shingles. 

Serving the Shoals area since 1997, SERVPRO of The Quad Cities provides 24-hour emergency services for homes and businesses.  Our highly trained technicians respond quickly to your water damage restoration needs. 

Types of Water Damage

10/12/2021 (Permalink)

Water meter, gravel Know Where to Turn Your Water Off?

Water damage can come from several different sources.  Flooding, sewer, broken pipes, faulty appliances, or plumping can be a source of water damage.  After the source has been identified the type of category the water is can be determined.  There are 3 types of water damage, and each will require a specific type of cleaning.  Listed below are the 3 types of water damage:

            Category 1-Clean Water – The least severe water damage comes from Category 1 water.  This damage can be from broken pipes, sinks, bathtubs, and supply lines.  The drying procedure is much easier in this category.

            Category 2 – Grey Water – This includes water from appliances like toilets, washing machines, and sump pumps.  All affected items should be removed and disinfected completely in this category.

Category 3 – Black water – This category of water damage is the most severe.  Black water calls for immediate mitigation to reduce the risk of a serious health condition.  The damaged items will need to be removed from the home and a thorough disinfection done to the home.

Safety during a water damage should be a top priority.  Below are a few safety precautions to follow during a water damage:

Is it safe to stay in the house? 

Electrical and "slip and fall" hazards are some of the most prevalent concerns.

Only do activities that are safe for you to perform.

Wet materials can be VERY heavy. Be careful!

If you have experienced a water damage it is best to call a trained professional to assist.  Franchise Professionals undergo extensive water restoration training and certification. Our SERVPRO Franchise ensures our training meets and exceeds accepted industry standards.

We determine the category of water damage and take the necessary steps to return your home back to living conditions.  Our services are available 24/7 for your emergency needs.  Our fast response helps minimize additional property damages and additional cost.  Call your local SERVPRO of the Quad Cities for your water mitigation needs.  Our trained Professionals will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Effects of a Storm Surge

7/13/2021 (Permalink)

Effects of a Storm Surge Blue Wave, storm surge effects listed

The greatest threat to life and property from a Hurricane is a Storm Surge.  When a storm surge and an astronomical tide combine it creates a storm tide.  The wind circulates around the eye of the storm and blows on the ocean surface creating a vertical circulation.  When the hurricane reaches shallower waters near the coast, the vertical circulation in the ocean becomes disrupted by the ocean bottom.  The disruption causes the water to have no where to go but up and inland. 

The best way to prepare for a storm surge is to evacuate.  Prepare your home by shutting off the gas and the electrical main switch.  Make sure any basement windows are closed and doors boarded up.  Outdoor furniture and yard objects should be secured or brought inside.

A storm surge can cause damage to anything in its path.  Flooding, property damage, and highway erosion can occur from the high winds and extreme rise in water levels.  Storm surge remains in the highest category for loss of life in a hurricane. 

When returning home from flooding and property damage there are precautions that should be taken.  Do not wade in any flood water due to debris, chemicals, dangerous pathogens, and possible downed power lines that can charge the water.  It is important to wear protective clothing during cleanup and work in pairs.  Stay in touch with your neighbors and pay attention to local alerts and road closings. 

During catastrophic storms, SERVPRO Franchise Professionals can respond quickly with additional resources.  We are a company that you can trust to rise to any occasion.  Fast response from our professionals lessens the damage, limits further damage, and reduces cost. Let your local SERVPRO Franchise handle your disaster SERVPRO Franchise Professionals have extensive water damage restoration training that enables them to get you back to normal.

Salvageable or Non-Salvageable

6/8/2021 (Permalink)

Red chair, wording, salvageable, nonsalvageable, let SERVPRO determine the course of action! SERVPRO and Contents Cleaning after a Flood

Flooding in your home is a very stressful situation.  Our contents are not only of a monetary value, but some may have sentimental value.  The removal of these contents as quickly as possible can play a part on salvageable or non-salvageable.  Wood furniture if left in water for several days can be ruined permanently.  The binding may become damaged and cause the furniture to fall apart.  Upholstered furniture can be difficult to clean and dry after a water damage. The type of water damage determines what type of cleaning methods need to be used.  If you have experienced a category 3 water damage, then your furniture will most likely need to be replaced.  Black water is considered Category 3 water damage.  This can include raw sewage or flood water from a nearby river.  Contamination of category 3 water can carry harmful bacteria and should be avoided.

One of the dangers after water damage is moldbacteria, and other contaminants, which can begin to form within 24-48 hours.  Removing the non-salvageable items away or out of the home to reduce the risk of mold should be done immediately. Take plenty of photos and document the contents with damage   The photos will be needed for your insurance claim and will save time on your claim process.

 Trying to treat the upholstery yourself can sometimes lead to more damage.  Leave the Professionals at SERVPRO of the Quad Cites to determine what type of flood damage you have and what course of action to be taken.  The SERVPRO System offers several cleaning options to match any type of upholstery or carpet.  We work directly with your insurance carrier providing photos, daily updates, and documentation to help get your claim processed faster.  The Quad Cities technicians are highly trained to properly clean and restore your house so that it feels like home again. 

SERVPRO and Water Damage

1/21/2021 (Permalink)

box diagram, phone image, action image, monkey image satisfied From Initial Call to Customer Satisfaction!

SERVPRO customer service begins the moment we answer the phone.  We understand the challenges you may be facing and confusion with a water damage.  Our staff of Professionals will guide you through the process to help you understand the process of water damage restoration.  The water damage restoration process begins with a detailed inspection of your property, including a damage assessment.  Highly trained technicians will begin the water removal process almost immediately. This step helps to reduce drying time and helps to prevent mold and secondary water damage. During the drying process, our Professionals emphasis on monitoring and documenting the drying process until completion.  Every water damage situation is a little different, and requires a unique solution, but the general process stays the same.  SERVPRO provides 24/7 emergency service and dedicated to responding immediately. 

Customer satisfaction from initial call to completion of water restoration:

                                                                        “I just want to thank the crew for doing an outstanding job of cleaning up the flooding in my home.  They also did the repair work and provided me with top notch painters to make sure my home was restored.  Thank you for your  professionalism and caring attitude.  You are a top-notch company with great  employees”, (customer January 2021)!!!

Call your local SERVPRO of the Quad Cities for Professional water damage needs. Customer service, fast response time and detailed scope of work. Preferred Vendor for Many National and Local Insurance Companies. 

Chimney Leaks

12/9/2020 (Permalink)

chimney, areas of needed repair listed, wording detecting chimney leaks before expensive repairs Detecting Chimney Leaks

Many homeowners assume that leaky chimneys will be visible by water in the fireplace or flue.  Due to the complexity of most chimney systems, leaks can present themselves in an unrecognizable way.  This leads to significant damage once the leak has been found.  If the water gets into the walls, it destroys or damages the plaster, wallpaper, paneling, and paint.  The moisture in the walls can lead to moldy wood and rot.  The mold and moisture that is present can spread to other parts of the home causing more damage.  The key to keeping leak repairs simple and affordable is catching problems as soon as they are noticed.

Chimney leaks are most common during the season where we have long periods of rainfall.  Even if your chimney has never developed leaks it can in just one season of heavy rain.  Due to the chimney being constantly exposed to the outdoor elements, the greater risk of masonry damage and breakdown.

The life of the mortar that cements masonry and holds it together is not usually any longer than 25 years.  When the mortar begins to deteriorate, moisture can pour into the chimney structure.  If mortar is not replaced it can result in a collapsed chimney or tilt. 

The Flashing is a metal part of the chimney that forms a waterproof seal between the roof and chimney.  Flashing is difficult to install and tends to rust and develop leaks.  Damage from a faulty flashing can cause water damage before the leak has been detected.  These leaks can cause serious structural damage and should be checked as a routine maintenance on your home. 

If you have experienced water damage from your chimney, call the water damage experts at SERVPRO of the Quad Cities.  The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. We start mitigation immediately to save money on further structural damage and repairs.  SERVPRO Franchise Professionals will manipulate temperature and relative humidity to remove the remaining moisture. We use specialized equipment, including industrial air movers and dehumidifiers, to remove water retained by building materials and other hard-to-access moisture. The drying process is carefully monitored by using moisture meters until the materials return to acceptable drying goals.

Call your local SERVPRO of the Quad Cites today for your inspection and water mitigation needs.  Locally owned and operating in your community with 24/7 professional service. 

Importance of Gutters and Downspouts

10/20/2020 (Permalink)

gutters, downspout, rainwater Gutters and downspout installed

Many homeowners are not aware of the importance of having gutters and downspouts installed.  They help direct rainwater away from your home preventing flooding.  If gutters and downspouts are not installed problems will start to arise over time causing your home to show signs of damage.  If your home has a basement you are more likely to experience a flooded home during heavy rainstorms.  Gutters can prevent your home from flooding.

It is not only essential to keep your home from flooding but keeping your foundation in tack. Without a gutter system, water falls from the roof and rests against the house instead of being directed away from it.   Over time this can cause cracks and water to pool in them.  During the winter months the water will freeze and cause more cracking.  This caused your foundation to become unstable allowing water to enter your home.

Pooling water around your foundation not only causes erosion but a breeding spot for insects.  It can cause the siding on your home to fade or become stained.  The soil around your home protects the foundation. If it is eroded over time, your foundation will have a greater chance of being damaged. Putting up rain gutters is a way of protecting the soil around your home against erosion and insects.

With gutters there comes maintenance as well.  It is recommended to clean them out twice a year.  Clogged gutters can cause water leaks on the inside of your home. Trapped water can rot the wooden fascia boards your gutters are mounted to, letting moisture enter your home and causing a breeding ground for mold.  Installing gutters and a downspout with proper maintenance can save a homeowner in expenses and damage to their home.  Keeping the water away from your home will result in a strong structure and foundation for it to stand on. 

Flooding does happen and homes become water damaged due to things beyond our control. Your local SERVPRO of the Quad Cities is available for your emergency water mitigation needs.  We are available 24/7 and faster to any size disaster. SERVPRO is a Preferred Vendor for many National and Local Insurance Companies. 

Is water damage causing damage to your home?

10/13/2020 (Permalink)

wall with water damage, tile floor with water damage Water damage to wall and flooring.

If you have experienced water damage you should consider contacting your local SERVPRO for professional Water Damage Restoration. We are your local professionals for immediate and long- term water damage.  Some water damage issues do not show sudden damage and become apparent over time.  The effects of water can take days to weeks to show damage when the source is not noticed.  The extent of damage to the structure of your home will depend on how long the water has been standing.

Water damage can appear in the structure of your home in several different forms.  Listed below are things that you may notice if water is causing damage to your home:

  • Dark or Wet Spots on the Ceiling, Floor or Walls
  • Cracking, Bubbling, or flaking
  • Puddles of water
  • Sounds of Running Water
  • Increase in Utility Bill
  • Damp, Musty, or Moldy Smell

Damages listed above can be caused from a roof leak, broken pipe, or condensation from an air conditioner.  If there is water leakage behind the walls staining and peeling can occur.  The walls can become warped and develop a musty odor.  If the water damage is not taken care of mold growth will form and become visible on the walls and baseboards. 

If you have experienced an emergency water damage or an existing leak, call today for immediate restoration services.  We have extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end.  Working with the homeowner to ensure complete customer satisfaction.

Recognizing the signs of water damage

7/23/2020 (Permalink)

pipe, water damage, inside cabinet Water Damage from Leaking Pipe in cabinets

Water can cause extensive damage when left unresolved.  Within an hour to a day damage to your home will begin.  Recognizing the early signs of water damage will keep the cost of restoration down and the extent of damage to the structure of your home and contents. In some cases, the water damage can be hidden behind walls and under flooring.  Inspecting older pipes and plumbing fixtures is a proactive measure to reduce the chance of a water leak.  Listed below are a few things to look for when water damage is present. 

  1. Changes to flooring, walls, or ceilings. 
  2. Visible stains that may appear on walls, flooring, and ceilings
  3. Musty smells are a sign of moisture that can cause mold growth
  4.  Utility bills that have increased with no known cause
  5. Sounds of running water under the home
  6. Paint that is cracking or flaking off
  7. Puddles of water from unknown cause

Nothing can destroy a home faster than water.  Insulation, plywood, subflooring, and wood studs can degrade and set up rot.  The rot is caused by high moisture levels and set up fungus that destroys the wood.  Dry rot is one of the most serious forms of rot that can manifest itself in property and, if left untreated, it can cause potentially irreversible damage to your home.  The effect and extent of water damage to a home is a very time sensitive situation. 

At SERVPRO of the Quad Cities we are highly trained Water Damage Specialists.  We specialize in extensive water damage restoration training, and our process emphasizes regular monitoring and documentation of the drying process from beginning to end. 

Instead of waiting for a catastrophic water event be proactive and do not wait for repairs.  SERVPRO is a 24 hours emergency service faster to any size Disaster.   We are locally owned and operated servicing our area with highly trained technicians.   

Water Damage during a Crisis

6/9/2020 (Permalink)

orange background, bold green wording water damage Choose SERVPRO for your Flood Damage

Damage caused by floodwater can be devastating and tragic when it happens to your home and property.   During a pandemic the repair time can sometimes be a slow and difficult process.  Finding available and reliable contractors can be a challenge.  If you live in a flood prone area have a safety plan that you are very familiar with.  Having a plan can reduce the risk of severity and provide protection for you and your family.

We at SERVPRO have highly trained technicians that follow all public health guidelines to protect you and your family from any spread of viral pathogens.  Our technicians enter your home wearing appropriate personal protective equipment.  Our services are available 24 hours 7 days a week for your emergency mitigation needs. 

Do not attempt to do repairs and handle flood water yourself.  Standing water from a flood can be dangerous and make you vulnerable to infectious diseases, chemical hazards and possible injury.  Flooding requires immediate attention and SERVPRO is a company with flood damage experience.   We provide timely and professional assistance. 

Storm and water damage affects not only the structure of your house but also your belongings. SERVPRO Professionals understand that your home is more than a structure.  We  specialize in restoring contents damaged by storms and other water damage events. If your home requires extensive restoration or cleaning your local SERVPRO Professionals can conduct an organized, efficient move-out of the affected area. 

When Dealing with Water Damage, Immediate Action is Crucial. Let Us Help 24/7! Highly-Trained Water Damage Specialists, Advanced Drying Equipment and Techniques. Call a trusted company that always puts customers safety, concerns and property first, SERVPRO!

Saving a Flooded Home

1/22/2020 (Permalink)

Residence, driveway, SERVPRO vehicle, open van door with extraction and drying equipment SERVPRO arrival equipped for water remediation and drying of structure.

Can a flooded home be saved?

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.  A flood can cause lasting damage and how much damage determines if the home and contents are salvageable.  No matter what caused the flood, taking care of the problem earlier will make clean-up and repair easier.

The first step in any major home disaster is to remain safe.  You may need to leave your home and return when the home and surrounding area is clear of any hazards. Make sure the electricity and gas has been turned off before entering a flooded home.  Flood water can be contaminated and protective clothing such as rubber boots and gloves should be worn to protect yourself from any contaminants. 

If you have flood insurance, call your insurance agent to file a claim and report the damage as soon as possible.  While you are waiting on an adjuster and it is safe, organize all important information you may need.  Taking photos or videos will help when filing a claim.  The aftermath of a house flood can typically take the longest amount of time and providing your adjuster with as much information up front can save time and money on processing your claim.  

Every flooded part of your home will need to be thoroughly cleaned and disinfected.  This will include walls, floors, contents and areas where food preparation takes place.  Our SERVPRO team of Professionals are trained in structure and content water mitigation.  Water extraction, drying of ceilings, walls and floors are a service we offer using our truck mounted extraction unit or our portable extraction unit.  Our professionals are equipped with drying equipment that includes air movers, dehumidifiers and desiccants. Each piece of equipment plays an important role in drying out your home.  Failure to completely clean up your home after a house flood can lead to severe and costly damage

 Once the flood water has exceeded our team will determine what is salvageable and haul off any debris   Mold can begin developing within the first 24 hours after a flood, and once it has started growing it can be difficult to fully remove.   Due to the quick growth of Mold, removal of flooring, drywall and insulation may need to be performed.  These procedures are all a way of returning your home back into a safe and non-contaminated environment.  SERVPRO offers upholstery cleaning for your furniture as well as laundry and dry-cleaning service.

Our goal is to restore your home and get you back in as quickly as possible.    Call your local SERVPRO if you have experienced a flood from any source, including storm, sewage, appliance leak or frozen pipes.  SERVPRO works with all types of insurance carriers and provides inspection and estimates regarding your damage.   We are a 24/7 service and in ensuring customer satisfaction we will be with you each step of mitigation and restoration answering all questions and meeting your expectations.

Winterizing Exposed Pipes

12/12/2019 (Permalink)

wording winterize, outdoor faucet, frozen precipitation Don't leave your outdoor faucet exposed to winter weather

Winterizing Your Exposed Pipes

Frozen pipes are the most common loss claim during the winter months.  As a general rule, temperatures outside must drop to at least 20 degrees or lower to cause pipes to freeze.  Pipes burst when water in the pipes freezes and expands.  If there is no water in the pipes they will not freeze.  There is no reason to turn off your water when leaving your home for an extended time if the heating system is left on. 

Unheated interior spaces like your garage, attic or basement are most at risk for frozen pipes.  The liberal use of insulation on any exposed pipes in these areas will help protect from freezing.  Other ways are to keep the garage closed as much as possible and don’t let your home fall under 55 degrees Fahrenheit.

Running water through the pipe, even at a trickle helps prevent pipes from freezing.  Water has a unique property that it expands as it freezes.  This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes.  No matter the strength of a container, expanding water can cause pipes to break.

If you turn on a faucet and only a trickle comes out, suspect a frozen pipe.  As the frozen pipe is treated leave the faucet open so water will flow through and help melt ice in the pipe.  The frozen pipe can be treated by applying an electric heating pad wrapped around the pipe, an electric hair dryer or portable space heater.  Apply heat until full water pressure is restored.  If unable to locate the frozen pipes or if not accessible a licensed plumber may need to be called.

If one pipe freezes in your home it is possible others have frozen.  Be sure to check all other faucets for water pressure.  Remember winterizing early while it is still warm and ensuring all exposed pipes have been insulated will greatly decrease the chances of frozen and broken pipes.  Broken pipes can lead to water damage to the structure of your home and contents creating costly repairs.  In the event of water damage to your home, please contact your Local SERVPRO for professional service.  Our services are available 24 hours 7 days a week including Holidays.

To Restore or Replace Carpet after a Water Damage

10/21/2019 (Permalink)

sub floor, air movers, wet baseboards, electrical cords, mitigation Carpet and trim removal to allow air movers to dry sub-floor and wall

Water damage to any carpeted area must be dealt with immediately.  If flooded carpet hasn’t been properly dried after 24 to 48 hours, the remaining moisture creates the ideal environment for mold and harmful bacteria to grow. Mold-contaminated carpet is a health hazard. A particularly dangerous mold, Stachybotrys, is associated with wet carpet and can cause severe illness.

If water damage is from a clean water source and it was identified within 48 hours, then cleaning the carpet yourself is an option. If water damage is from a gray or black water source, call a professional. Recommendations for cleaning or replacing flood-damaged carpets and rugs will depend on the contamination level of the water and the length of time the carpet or rugs were saturated.

Water from toilets or other contaminated sources ruin your carpet for good. Carpet saturated with water considered to be “black,” such as groundwater or sewage, is definitely not salvageable and should be replaced at once.  If the sub-floor is particleboard, it will swell and disintegrate when it gets wet and will need to be replaced as well.

Getting to the water damage as quickly as possible will reduce the chances of mold developing and a greater chance of carpet being salvaged.  Listed below are tips to follow when carpet has been damage by a clean water source:

  1. Remove water as quickly as possible
  2. Use fans to speed up carpet drying process 
  3. Use a dehumidifier to dry out the room
  4. Sanitize walls and baseboards
  5. Check furniture

Carpeting can and should be saved after water damage whenever possible.  Extreme cases of black water flooding, proper restoration and sanitation should be done by professionals.  Your local SERVPRO can determine the level of contamination and recommendations on cleaning or replacing damaged carpet.  Dealing with the water damage immediately will determine if carpet and sub-flooring can be salvaged. Our professionals are available 24 hours 7 days a week to handle your emergency water damage.  We service upholstery cleaning as well when your furniture and contents have been involved in water damage. Call today to get an estimate or schedule your service.

Leave your sewage damage to the professionals at SERVPRO

10/17/2019 (Permalink)

Sewage damage,bathroom, toilet, bath tub, contamination, tile flooring Category 3 Contaminated Water

A sewage backup is an emergency problem that can pose a health risk or severe illness.  While sewage damage will be expensive to clean up, it must never be done yourself. There are many dangerous bacteria and odors that can be left without proper cleaning. 

Sewage water can contain viruses, bacteria, and other microbes that cause serious illnesses.  Our professionals use advanced equipment and products that remove the water and contaminates.  SERVPRO offers content cleaning on site or at our warehouse for your personal belongings that have been contaminated as well.

During a heavy rain it is common to have a septic backup.  Significant rainfall can flood the ground leaving it saturated making it impossible for water to flow out of the septic tank.  While some cases of sewage backups are not very severe because they are noticed right away, others can go untreated for days.

If necessary to have contact with the water protective measures should be taken.  A facemask, rubber boots, gloves and eyewear should be worn at all times to avoid contact. Opening windows to allow fresh air to circulate can help with the odor.  Highly porous materials with low cost or replacement value, such as carpet cushion, carpet, cardboard, wicker, and straw, should be removed and discarded as soon as possible. Other materials, such as saturated mattresses and cloth upholstery, regardless of value, cannot be restored and should be discarded. If disposal is necessary, these materials should be bagged in plastic for removal to a proper disposal site. Our professionals at SERVPRO remove and dispose of all contaminated material when deemed necessary.

If you suspect your sewage damage is due to a pipe burst then all water appliances should not be in use. Using water appliances will only add more pressure and water to the already existing damage.   Turn off the water in your home if the water valve is visible and you can access it to prevent further damage.  Prevent cross contamination by not going in or around the sewage water and tracking it to other rooms in the home or office.

There are 3 types of contaminated water:             

Category 1 water is from a clean source like a broken water supply line or a leaking faucet  

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine,  but no feces; or dishwasher overflow.

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

If you have experienced any type of water damage, call SERVPRO of the Quad Cities.  We are a 24 hour 7 days a week service.  We are here to safely restore your home or business.

Water Damage and Electrical Wiring

7/24/2019 (Permalink)

Avoid Electrical Shock

The Dangers of Water-Damage and Electrical Wiring

Returning home after water damage has affected your home can be very devastating and stressful event.  While your instincts tell you to start cleaning and removing items the most important and first step should be safety.  Knowing what safety precautions to take can safe a life and reduce the risk of a fire. 

Electricity and water are dangerous when combined because water is a conductor of electricity.  Water allows electricity to flow through it.  Any kind of damaged wiring allows for a risk of electrical shock and puts family or your employees in life threatening danger.  Any wires that have come into contact with standing water should be immediately inspected by a professional.  Not only are exposed wiring a threat for electrical shock but a risk of a devastating property fire.

If the water has risen to an electrical outlet one should try and switch off the power source.  Once all power sources are turned off the electrical equipment can be unplugged.  This allows the equipment to have a greater chance of being saved. 

As with electrical the smell of gas is another safety concern.  If you return to your home or business and smell gas you should leave immediately and notify the authorities there could be a risk of explosion. 

When dealing with a water damage to a business or home consider the signs and safety tips listed as a safety precaution:

     Any wires that have come into contact with      water should be replaced by a professional

     If a humming or buzzing noise is heard do not attempt to handle in any way

     If a buzzing wire is in a pool of water avoid the area.  Water carries a charge and is as      dangerous as the wire.

     Try and switch off the power source. 

     Do not try to operate electrical equipment or appliances that have come into contact with water

With any catastrophe that has caused damage to your home, Safety should be your first concern.  Our homes are one of the most expensive investments and having a safety plan and safety precautions to follow can save lives and your investment from further damage.  

SERVPRO of the Quad Cities has trained technicians in Water Restoration.  If you find your home under water call for clean up and drying out.  Safety first and then the professional cleanup begins. 

Routine Maintenance to avoid an ac leak in attic

6/10/2019 (Permalink)

Water damage to ceiling from ac drip pan that is overflowing.

What’s the best way to avoid an air conditioner leak? Routine Maintenance.

When the air conditioning system runs, it not only cools the temperature of the air in your home, but it also removes humidity out of the air within your home and collects this moisture in a large drain pan inside your AC system below the system's evaporator coil.  In a very humid climate, air conditioning systems remove 20-30 gallons of water a day from the air within your home and all this water has to drain somewhere.

Unfortunately, sometimes condensate drain pans and lines can get damaged or clogged. Overflowing drip pans are a serious hazard that homeowners need to be aware of. The excess water can saturate your home’s ceiling, causing mildew, mold and eventually rot.  In fact most homeowners fail to realize there is a problem with their ac unit until the attic is saturated with water

Regular maintenance for your HVAC unit will keep your condensate line from clogging in the first place. Getting into the habit of inspecting your attic on a regular basis for signs of moisture and the ac drip pan can reduce the chances of a major catastrophe and damage to your home.

The following tips can be used for reducing the chances of water damages:

  • Ensure that the central AC system is installed using a secondary drain line, more so if the unit is in the attic.
  • Have drain pan shutoff switch installed, and equip it with a float.
  • Ensure AC unit is installed with a safety pan to catch overflow.
  • Regularly clean HVAC filter or change it out.
  • Ensure correctly insulated duct work.
  • Regularly check on AC refrigerant levels.
  • Use a 50/50 solution of water and bleach to prevent mold or mildew build up in condensate pump.
  • Ensure drain lines include an air vent and p-trap.
  • Have a yearly HVAC maintenance schedule to ensure best performance while minimizing AC and furnace repairs.

Introducing the float switch

A float switch is an electronic water sensor for your HVAC system. It gives your AC system the ability to detect if it has a clogged drain, and if the switch detects a clogged drain , it immediately shuts the system off.  Float switches are great, and can save an expense of coming home to a collapsed ceiling or water damage to your home and furnishings.   Remember when moving into a new home check to see if the previous owner had one installed on the HVAC unit for safety measures.

In the event of a  water damage SERVPRO is always here. At SERVPRO of the Quad Cities, we know how important it is to get your home back in order as quickly as possible. We'll help you mitigate the costs of any water emergency by restoring your possessions and preventing future damage to your home. For more information about our water removal services or to receive a quote, call us 24/7 at (256)-383-4470

How to Prevent or Thaw Frozen Pipes

1/23/2019 (Permalink)

With the colder weather officially upon us, now is an excellent time to learn more about how to avoid frozen pipes, and the subsequent water damage that can occur if those pipes expand and burst. Though frozen pipes are a common occurrence, they are highly preventable.  

SERVPRO offers the following tips for preventing frozen pipes and mitigating potential damage that they can cause.  

  • Insulate all the exposed pipes in your home. Especially where they may be unheated, such as the basement, attic, garage, crawl space, and under kitchen and bathroom cabinets. 
  • Keep the temperature the same during the day and at night. By temporarily suspending the use of lower temperatures in the evening, you can prevent a costly repair job if pipes freeze and burst. 
  • Close any inside values that supply water outdoors and open the outside value to properly drain excess water that may be in the pipes. 
  • In drastically cold temperatures, let your faucet trickle. While you may be concerned about wasting water, running water is less likely to freeze. 
  • Remove, drain, and store hoses used outdoors. Keep outside valves open so that any water remaining in the pipe can expand without causing it to break. 
  • If you plan to be away from home for an extended period of time, leave the heat on and set to a temperature no lower than 55° F. 

Found a Frozen Pipe? Thaw It Out: 

  • If you turn on a faucet and only a few drips come out, suspect a frozen pipe. Typically, frozen pipes are found along exterior walls or where your water service enters your home through the foundation. 
  • Make sure the faucet remains on while treating the pipes, as the flowing water will help to melt the ice within the pipe. 
  • Apply heat to the section of pipe using an electric heating pad, an electric hair dryer, or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, or other open flame device. 
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze too.  

Should you experience water damage from a burst pipe, turn off the water supply as soon as possible, and call SERVPRO of the Quad Cities immediately. The longer you wait to call, the greater the chance of mold growth and unrecoverable property. SERVPRO of the Quad Cities professional technicians have the expertise to prevent or mitigate the devastating effects that water damage can have. 

How to Prevent Water Damage During Christmas Vacation

12/13/2018 (Permalink)

During the holidays, many people travel, potentially leaving their homes vulnerable to water damage. Nothing puts a damper on vacation mode like coming back to a flooded home. Here are some top ways to avoid issues with leaks and moisture so you won’t have to call for water damage restoration upon your return.

1. Turn off the Water

If you don’t want to shut down all your plumbing, just switch off the water source to toilets and faucets by turning the knob on each fixture where the water pipe meets the wall or floor. Otherwise, turn off everything at once at the water main. Homeowners who use wells should switch off the electrical power to the well to prevent it from pumping.

2. Assess Your Gutters & Downspouts

Take a walk around your house before leaving, looking at every gutter to ensure it’s connected to the roof and doesn’t have any corrosion issues. Then assess the downspouts to see if they’re properly attached to the gutters and exterior walls. If these home features are incorrectly installed or damaged, rain will pool around the foundation and result in the need for water damage restoration.

3. Have Someone Check In

Have a trustworthy neighbor or friend check on the house in your absence. Ask them to inspect each room from outside two or three times a week to make sure everything is normal. They’ll be able to spot signs of water damage so you can contact a restoration team as soon as possible. Not only will this give you peace of mind, but they can also water your plants and grab the mail.

If you return from the holidays to find your home has incurred water damage, contact the skilled technicians at SERVPRO of the Quad Cities. Their expert water damage restoration team is available 24/7 to make your house feel like home again after a natural disaster or accident. Call (256) 383-4470.  

The Trouble With DIY Water Restoration

10/23/2018 (Permalink)

Florence and Muscle Shoals residents take pride in their homes and properties. When disaster strikes or when you have a substantial mess to clean up, it is a common belief to roll up your sleeves and get to work to fix the problem as best as you can on your own. The trouble with DIY restoration for water incidents is that many homeowners don't get all of the problem addressed, allowing for continued damage.

While a homeowner might see a water damage situation in their Florence  residence as little more than a reason to break out the mop and run some fans, there is much more to water damage restoration. Ensuring that the area gets thoroughly dried requires specialized equipment and detection tools. Failure to get your home below moisture standards for a house can lead to worsening conditions that pose a threat to the structure, as well as your family.

One of the reasons that you might consider professional restoration like SERVPRO provides is our ability to respond to your situation rapidly. Even in smaller scale water incidents, fast response time is critical to mitigating loss and to get to work quickly on removing the water and drying up the affected areas.

Another reason that a homeowner should think about our SERVPRO team is our industry-leading equipment, expertise, and unique training. These facts help us quickly assess the full scope of the damage that affects your home and choose the most efficient and practical approach to eliminating the moisture and preserving the construction materials that have gotten saturated by the incident.

As much as you might be among the homeowners that seek to do things for themselves when something happens to their home, situations like water damages require professionals with the right training and equipment to ensure that the job gets done adequately. Our SERVPRO of the Quad Cities water damage technicians are available 24/7 for any need you might have by calling (256)383-4470.

Water Damage – What does homeowners insurance typically cover?

10/23/2018 (Permalink)

Water damage claims are quite common in the insurance world. However, not all types of water damage are covered under every Alabama homeowner’s insurance policy. Below, we have listed some information about general coverage under a typical homeowner’s insurance policy.

Burst Pipes and Leaks – Typically Covered

Water damage from pipes is usually covered. This is why homes that have updated plumbing systems will typically have lower insurance premiums. However, if you didn’t take precautions to prevent the problem your claim may be denied. An example of this would be a pipe freezes and bursts because you left your home unheated.

Water Damage From Appliances – Typically Covered

Sudden leaking from an appliance that is not due to improper upkeep is typically covered under your homeowners insurance.

Roof Leaks – Typically Covered

When water leaks through your roof the damage to your home is usually covered as well as damage to your belongings. The roof repairs will be covered if an external factor like hail or a fallen tree caused the roof leak. If it is a maintenance issue that led to the leak you will likely have to cover the roof repairs yourself.

Flood Damage – Not Covered

Floods are rare, but when they do occur they can cause significant damage and even destroy a home entirely in a matter of minutes. Flood insurance is not typically a part of regular home insurance policy. If you live in a floodplain or want the additional coverage you will have to get a flood insurance policy in addition to your homeowners insurance.

Backed Up Drain or Sewer Line – Not Covered

Damage from a backed up sewer line or drain, is not covered on standard home insurance policies. However, you can add this coverage on with an endorsement. It will be an additional cost, but it provides additional coverage.

Ground Water Seepage – Not Covered

When water floods into a basement or causes foundation problems because of seepage from ground water this is considered a maintenance issue not an accident. Therefore, most insurance companies don’t include seepage in their policies.

Mold – Possibly Covered

Mold is often a result of water damage, and it can begin to develop within a few days. If mold is caused by a type of water damage that is covered by your insurance policy, then mold removal may be covered as well. Like sewer line and backed up drains, you can also get additional coverage specifically for mold remediation added on to your policy so you’re covered anytime it occurs.

Again, each person’s insurance policy is different. It’s important that you carefully review your policy to understand what water damage is covered.  For professional water damage cleanup, contact SERVPRO of the Quad Cities today at 256-383-4470!

Prevent Water Damage During Your Vacation

7/30/2018 (Permalink)

When leaving for vacation, few people consider prepping their homes against water damage. You go through your checklist of turning off the coffee pot and stove and locking all the doors, but what happens if you have a leak and need a water pipe repair while you are away? A broken pipe can do a lot of damage, especially if it is left unattended for several days. 

Prepping Your Home

Before leaving for an extended vacation, check your home for leaks. Examine the pipes under the sink and the water heater for any cracks or rust. Inspect the hoses that connect to any appliances. Insulate any exposed pipes if you are leaving in the winter. A pipe that burst due to freezing needs water pipe repair immediately. Ask a neighbor, friend or family member if they can check in on your home periodically. If no one can check on your home, turn off the main water and drain the pipes. 

Preventing Floods

It is important to not only prep your home to prevent damage from a leak but also from a storm. Make sure your gutters are cleaned and water can flow freely through them. Check your sump pump. Clear out any debris you see. Test it by filling the sump pit and turning on the pump. Check your window seals and your roof for any leaks. All of these checks are especially important if any heavy rains or storms are expected in your area.

Returning from a vacation to find your house flooded can be devastating. Standing water can cause real damage to your home. A simple water pipe repair can escalate into a big problem if no one is there to address the issue. Take the time to prep your home against intruding water before you leave. That way you can enjoy your time away without worries. 

Help If Your Dishwasher Leaks

6/11/2018 (Permalink)

Many times in a kitchen water damage is caused by the appliances. Since there is a water line running to the dishwasher it is common for it to malfunction and cause a huge mess in your kitchen. 

SERVPRO can be on site quickly and begin to mitigate the damages. The important thing is not to let the water sit for too long. This can start to cause secondary damages like mold and other types of microbial growth. 

Once on site our team will quickly extract all of the water. Then they will start to place drying equipment throughout the home. Each day they will monitor the drying progress until the area is completely dry. 

After that they can replace any damaged materials and have your home back to preloss condition. 

Insulation Absorbs Water Like A Sponge

1/24/2018 (Permalink)

The insulation in the ceiling absorbed much of the water from a burst pipe.

After experiencing a water damage, the affected materials absorb water based on how porous they are along with other factors.  This directly impacts whether an affected material is considered "salvageable," as in it can be dried in place, or "non-salvageable," as in it needs to be removed because it will negatively impact the drying of the salvageable materials.  Needless to say, wall and ceiling insulation doesn't stand a chance! 

It can be very difficult to dry insulation in place and, in most cases, it will impede the drying process for the surrounding materials and keep them in a dangerous place as far as moisture content.  This will keep the humidity of the affected area elevated and can provide ideal circumstances for mold growth.  Thus, SERVPRO of the Quad Cities will remove non-salvageable materials such as insulation to determine a feasible and responsible drying plan.  The goal is to keep overall restoration costs down and keep your structure sanitary.  The insulation in the picture from a water damaged home in Florence, AL as a result of a pipe leak shows how saturated the material has become - it's gotta go!  But once out of the picture, the surrounding structure can dry more easily and efficiently and we can get you back to normal sooner and safer!

Minimize The Damage From A Frozen Pipe

12/14/2017 (Permalink)

Freezing temperatures are upon us here in the Florence/Muscle Shoals area. It is the season where we start to see a lot of water damages due to pipes that burst. 

When you realize that a pipe has burst in your home, follow these steps to minimize the damage and save money.

1. Stop the Water Flow

Turn off the water main as soon as you notice something is wrong. The potential water loss from burst pipes in your house can be as much as 106 gallons; that’s two full baths an hour. Once water is off, make sure you drain the lines throughout the home.  

2. Locate, Inspect, and Repair the Damage

Once the damage is inspected, you will determine if this is something that you can handle on your own or if you need to bring in a plumber.

3. Call the Professional Drying Company

Once the repair is made and there will be no further water damage, call SERVPRO for professional water restoration. Areas that have been soaked in water are susceptible to mold and mildew and that can cause your family unwanted illness.

Florence 24 Hour Emergency Water Damage Service

10/24/2017 (Permalink)

SERVPRO of the Quad Cities is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 256-383-4470

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of the Quad Cities has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of the Quad Cities

SERVPRO of the Quad Cities specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Muscle Shoals Residents: We Specialize in Flooded Basement Cleanup and Restoration!

10/24/2017 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Muscle Shoals basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 256-383-4470

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of the Quad Cities and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 256-383-4470

The Need for Professional Cleanup After Water Damage

8/1/2017 (Permalink)

Unseen water damage underneath carpet.

After a water emergency that floods a home or business, the last thing that most people want to deal with is a bill for cleaning up the damage. This is what leads many homeowners to attempt water damage cleanup on their own instead of calling a professional. 
If you're in need of water removal in Florence, you may be tempted to save money by trying to get rid of the excess water on your own. However, going this route typically has more consequences than benefits and will result in greater losses of time, money, and your possessions in the long run. Here's why calling SERVPRO for professional water removal is a smart move. 
More thorough water removal
While some homeowners resort to opening windows and doors, turning on ceiling fans, and blotting towels around the house, SERVPRO has powerful equipment that ensures efficient and thorough water removal. We're also often able to restore documents, books, furnishings, and electronic devices affected by water damage.  We will also get your home's humidity back to an appropriate level. 
Many water emergencies are hazardous 
If your house has been flooded with gray or black water, such as that from a natural disaster, backed up sewer line, or a leaky toilet, expert attention to the problem is best. These types of water are risky for untrained persons to handle because it involves disease causing waste and debris. This is the type of material that can't simply be put out with the week's garbage and needs proper and safe disposal.  We're knowledgeable about how to get rid of contaminated waste during water extraction, so there are no lingering health risks to your family or pets. 
Mold and mildew risks 
One reason that so many homeowners who attempt DIY water removal eventually end up calling a pro is unseen damage caused by mold and mildew. Your flooring and possessions may look and feel dry.  But without proper water extraction and controlling humidity, mold and mildew will thrive and damage your home's structure along with your possessions and furniture. SERVPRO technicians are skilled at protecting against the growth of mold and mildew and have effective strategies to combat it. 
At SERVPRO of the Quad Cities, we know how important it is to get your home back in order as quickly as possible. We'll help you mitigate the costs of any water emergency by restoring your possessions and preventing future damage to your home. For more information about our water removal services or to receive a quote, call us 24/7 at (256)-383-4470

Faster to your Florence Water Damage Event

6/12/2017 (Permalink)

SERVPRO of the Quad Cities provides 24 hour fire and water damage restoration service in Florence

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of the Quad Cities provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of the Quad Cities arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 256-383-4470

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of the Quad Cities

SERVPRO of the Quad Cities specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


  • ASD - Applied Structural Drying Technician
  • ECTP - Employee Certification Training Program
  • SRT - Fire & Smoke Damage Restoration Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • RRT - Carpet Repair & Reinstallation Technician
  • OCT - Odor Control Technician
  • IICRC Certified Firm
  • AMRT - Applied Microbial Remediation Technician
  • HST - Health and safety Technician
  • CCT - Carpet Cleaning Technician
  • WRT - Water Damage Restoration Technician

Water Damage in One Room can Lead to Unseen Problems

1/26/2017 (Permalink)

Water Intrusion in One Room can Mean Water Damage in Other Rooms. Removing surface water can help prevent more extensive damage. However, water intrusion invade floors, ceilings and walls to find the lowest point in your home. Standing water from an overflowing bathtub or other water incident will search for pin hole crevices and creak in your floor and walls looking for a way a travel downward. Surface such as a woof, drywall and carpet pull water away from plain sight and into the interiors of your home. 

Should a water incident occur in your home, remove excess water with mopping and blotting, remove and prop up wet upholstery cushions for even drying and place aluminum foil or wood blocks under furniture legs. These tips may prevent further damage to your home and personal belongings.

SERVPRO® of the Quad Cities Professionals can help:

Service Response Guidelines 

1) Within one hour from notice of loss, a SERVPRO Professional will contact you to arrange for service


4) Within four hours of loss notification, a SERVPRO Professional will be on-site to start mitigation service.


8) Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person.

** Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.  



What to Do When the Pipes Burst

12/13/2016 (Permalink)

Freezing temperatures are upon us here in the Muscle Shoals area. It is the season where we start to see a lot of water damages due to pipes that burst. People's biggest mistake that leads to more costly damages is not acting promptly and correctly.

When you have realized that a pipe has burst in your home, follow these steps to minimize your damage and in the long run, save you money.

1. Stop the Water Flow

Turn off the water main as soon as you notice something is wrong. The potential water loss from burst pipes in your house can be as much as 106 gallons; that’s two full baths an hour. Once water is off, make sure you drain the lines throughout the home

2. Locate, Inspect, and Repair the Damage

Once the damage is inspected, you will determine if this is something that you can handle on your own or if you need to bring in a plumber.

3. Call the Professional Drying Company

Once the repair is made and there will be no further damage, call professional water restoration. Areas that have been soaked in water susceptible to mold, mildew, and can cause your family unwanted illness.

The longer you wait to make these repairs the more damage will be caused. In turn, higher cost for restorations and getting your home back to normal.

Do's and Don'ts When Experiencing a Water Damage

7/11/2016 (Permalink)


  • üRemove as much excess water as possible by mopping and blotting.
  • ü   Wipe excess water from wood furniture after removal of lamps and table top items.
  • ü   Remove and prop wet upholstery and pillow cushions for even drying.
  • ü   Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • ü   Turn air conditioning on for maximum drying in summer.
  • ü   Remove Oriental rugs or other colored rugs from wet wall-to-wall carpeting.
  • ü   Remove valuable paintings and art objects to a safe, dry place.
  • ü   Open and place luggage, in sunlight to dry, if possible.
  • ü   Gather loose items, toys, etc. from floors.
  • ü   Leave wet fabrics in place; dry as soon as possible. Hang furs and leather goods to dry separately at room temperature.
  • ü   Leave books, magazines or other colored items on wet carpets or floors.
  • ü   Use your household vacuum to remove water.
  • ü   Use TVs or other household appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • ü   Turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging from retained water.